Frequently Asked Questions

    • Online Banking System (New System for CRFCU)

    • Mobile App (New System for CRFCU )

  • Technology Upgrade Start Date: 07/17/2026

  • 3 Days

  • No, we will reopen Monday 7/20/2026 at 9:00 A.M.

  • Only members that joined from CommonRoots FCU.

  • Members should click "First Time User" and enroll in homebanking following the prompts. All member numbers from CommonRoots will now be 6 digit member numbers. Prefix for the member number is 500,000. If members add 500,000 to their existing member number, that is the number they will use to enroll in online banking (i.e. current member number =1234, new member number =501234).

  • During the Conversion and Maintenance members will not be able to access.

  • Online and Mobile App will be unavailable Friday 7/17/2026 at 5:00 P.M. and will be available for usage on Monday, July 20th after 9:00 A.M.

  • No, they will not be able to access their accounts

  • Yes, members will be able to utilize ATMs

    • no balance inquiries

    • lower limits for ATM withdrawals (limit of $250)

    • lower limits on transaction amount ($500 Limit)

  • Limitations on debit cards will be implemented on Friday, July 17th in the afternoon.

    Limitations will be removed by Monday, July 20th at 9 am.

  • No, the bill payees will transfer from the old system to the new one

  • Bill pay will go down Friday evening, July 17th at approximately 5pm.

  • Yes, the scheduled bill payment will go out