Frequently Asked Questions

    • Online Banking System

    • Mobile App (New System)

  • Technology Upgrade Start Date: 04/17/2026

  • 3 Days

  • Yes, but the lobbies/drive-thru will be closed for in-person visits/transactions

  • Yes, members will need to re-enroll as new users.

  • Members should click "First Time User" and enroll in homebanking following the prompts. All member numbers from CommonRoots will now be 6 digit member numbers. Prefix for the member number is 500,000. If members add 500,000 to their existing member number, that is the number they will use to enroll in online banking (i.e. current member number =1234, new member number =501234).

  • No, members will have to download the new Mobile App.

  • Mobile App will be available for usage on Monday, July 20th after 9 am.

  • No, they will not be able to access their accounts

  • Yes, members will be able to utilize ATMs

    • no balance inquiries

    • lower limits for ATM withdrawals

    • lower limits on transaction amount

  • Limitations on debit cards will be implemented on Friday, July 17th in the afternoon.

    Limitations will be removed by Monday, July 20th at 9 am.

  • No, the bill payees will transfer from the old system to the new one

  • Bill pay will go down Friday evening, July 17th at approximately 5pm.

  • Yes, the scheduled bill payment will go out

  • N/A

  • Yes, members will be waived any late fees for loan payments