System Upgrades

New and Improved! 

This spring (February 28 - March 3), we’ll be making important system upgrades to better serve you and improve your overall membership experience. Please refer below to stay in-the-know about how your account access and capabilities will change during this time. Leading up to the upgrade, please contact your local branch with any questions you may have that are not addressed below.

*Last update: January 17, 2023*

Q: Will there be online banking downtimes?
A: Yes - we ask that you take note of these dates/times and check balances, pay bills, or perform any other transactions you may need prior to the upgrade.You will not be able to access Online/Mobile Banking, Bill Pay, or Shared Branching beginning at 5:00 p.m. on Tuesday, February 28, and continuing until approximately 9:00 a.m. on Thursday, March 2. The upgraded version of Online/Mobile Banking will be available to you when the branch reopens during normal business hours on Friday, March 3, 2023.

Q: Will the credit union be closed as a result of this upgrade?
A: Yes. The credit union will be closed on Tuesday - February 28, 2023, at 5:00 pm to begin the transition. We will resume regular business hours Friday – March 3, 2023.

Q: What new enhancements can I expect to see after the switch?
A: We're excited to provide you with many new enhancements after the transition to our new system. You can expect to see the following benefits:

  • New and improved online banking platform
  • Updated mobile banking app – Will require new download from the app store 
  • Person-to-person payments 
  • Online loan applications 
  • Text banking
  • Mobile deposit (depositing checks from your phone)
  • Electronic digital signature
  • Single sign-on to access EZCardInfo.com 

Q: What will remain the same for me?
A: You will not see a change to any of the following:

  • Account number
  • Checks
  • Debit cards and PINs
  • Credit cards 
  • Direct deposit/pension/Social Security
  • Established automatic withdrawals set up for your account
  • Bill Payer payees and payment transfers 

Q: Will I need to re-enroll in any services that I currently use?
A: Yes. You will need to re-enroll in online banking. If you were previously enrolled in eStatements prior to the upgrade, you will not need to enroll in this service. Our bill pay system, including all existing bill payees and payment transfers, will be unaffected by the switch.

Q: Should I do anything on the old system before the transition?
A: Because eStatement history will not transfer over, we recommend that you save your electronic statement history as a PDF on your secured home computer.Additionally, we anticipate that our debit/ATM cards will have lower limits during this time (also known as "stand-in limits). We recommend withdrawing any cash needed on or before Monday, February 27.  We also suggest having additional payment options like credit cards and checks available for your purchase needs. Since our credit cards are unimpacted by this change, it's a great time to use this as an alternative payment option, if you do not already use our card.


Q: What do I need to do after the upgrade?
A: You will need to re-enroll in online banking after our system conversion. If you have bookmarked the prior Christian Family Credit Union CU Online Banking URL in your web browser, you will need to access the new Online Banking system at www.christianfamilycu.com and bookmark the new URL. You may need to clear your cookies to see the updated platform correctly.

If you wish to access the new Christian Family CU mobile app, simply search for “Christian Family Credit Union” in your device’s app store.